FAQs

1. I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, please email us at info@lurevio.com. Our team will be happy to help you with any issue regarding your order.

2. I need to change my shipping address, what should I do?

Please contact us within 24 hours of placing your order if you need to update your shipping address. The quickest way is to email us at info@lurevio.com.

3. Where is my shipping confirmation?

Orders typically process within 24–48 hours before you receive a shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still haven’t received a shipping confirmation email, please check your spam folder.

4. Why hasn’t my tracking updated?

Please allow 2–4 business days for your tracking to update after your order is processed. If you still see no movement, email us so we can resolve the issue.

5. Do you accept international orders?

Yes! We do ship internationally. Please note that shipping times and fees may vary depending where you are located outside of the US.

6. What if I want to cancel or change my order?

If you wish to cancel an order or change your mind, please email us within 1-2 days of placing your order. Please email info@lurevio.com with your order number.

7. What is your return policy?

We offer a 30-day money-back guarantee for all orders, provided the items are unused and in original condition. To begin a return, contact us at info@lurevio.com.